Manage your entire Trustpilot presence from a single, unified inbox. OmniSaaSy brings your Trustpilot service reviews and product reviews into the same workspace as your other customer channels, so nothing slips through the cracks.
Seamless Review Management: Every Trustpilot review — whether it's a service review or a product review — is delivered to your inbox in real time via webhooks. You can read, reply to, and delete replies to reviews without ever needing to log in to Trustpilot directly. Reviews are automatically tagged and assigned, giving your team full visibility over response times and coverage.
Automated Review Invitations: Invite customers to leave a Trustpilot review at exactly the right moment. OmniSaaSy can automatically send a review invitation when a support conversation is closed, or when a customer leaves a satisfaction rating - capturing feedback while the experience is still fresh.
Post-Resolution Follow-ups: Automatically trigger review invitations the moment a conversation is closed, capturing feedback while the experience is fresh.
Sent invitations are tracked with tags so you always know which customers have been invited and which have responded.
Connecting Your Account
After installing the integration here: https://www.intercom.com/app-store/apps/trustpilot-app
Log in to https://omnisaasy.com and Add Channel and select Trustpilot:
After selecting, you'll be asked for your domain:
After clicking the link, it will go through and firstly check you have the necessary access and permissions to add this account, and if you do it will go through the Auth flow on Trustpilot to add the account.
After it's been added, you can configure how you want this integration to work.
Boost your online reputation and drive business growth by showcasing your commitment to customer feedback!
Please note that a paid Trustpilot account is required as access to Trustpilot's API is needed for the integration to function, which is only available via a paid Trustpilot plan. Also, please note that only one Trustpilot account can be connected per Intercom workspace.