Effortlessly manage your Trustpilot reviews without leaving Intercom! Our integration brings the power of Trustpilot directly into your Intercom workspace, allowing you to streamline your review workflow and enhance customer satisfaction.
Seamless Review Management: Receive and reply to an unlimited number of Trustpilot reviews directly within the Intercom inbox.
Automated Review Invitations: Drive brand growth with unlimited Trustpilot review requests sent automatically to your customers.
Post-Resolution Follow-ups: Automatically trigger review invitations the moment a conversation is closed, capturing feedback while the experience is fresh.
Targeted CSAT Triggers: Maintain control over your brand image by sending review invites only after a positive CSAT score (fully customizable minimum threshold).
Customizable Logic: Set specific rules for when and to whom reviews are sent to ensure a high-quality feedback loop.
Invite customers to leave reviews when an Intercom conversation is closed or an Intercom CSAT rating is left by the customer. You can also respond to reviews and engage with customers, all within your familiar Intercom environment!
Our seamless integration saves you time and improves efficiency by centralising your customer communication and reputation management. With our app, you can ensure you invite customers to leave a Trustpilot review at exactly the right time, assign Trustpilot reviews to team members, track response times, and proactively address negative reviews and turn unhappy customers into loyal advocates.
Boost your online reputation and drive business growth by showcasing your commitment to customer feedback!
Please note that a paid Trustpilot account is required as access to Trustpilot's API is needed for the integration to function, which is only available via a paid Trustpilot plan. Also, please note that only one Trustpilot account can be connected per Intercom workspace.