OmniSaaSy brings all of your customer conversations into one place. Instead of switching between social media platforms, review sites, and your helpdesk, your team works from a single inbox — reading and responding to messages across every channel without leaving the tools they already use.
How It Works
OmniSaaSy acts as a bridge between your ticket platform (where your team works) and your support platforms (where your customers are).
A customer leaves a review, sends a message, or comments on a post across any connected platform.
OmniSaaSy picks it up in real time (via webhooks or scheduled syncing) and relays it into your ticket platform as a conversation.
Your team reads and replies from within the ticket platform — no context-switching required.
The reply is automatically posted back to the original platform, appearing exactly where the customer expects it.
This relay works in both directions, so your team never needs to log in to individual platforms to respond.
Ticket Platform
Your ticket platform is the central hub where all conversations are unified. OmniSaaSy currently supports Intercom as the ticket platform; every message from every connected channel flows into your Intercom workspace as a conversation, complete with context, tags, and metadata.
Support Platforms
Support platforms are the external channels where your customers reach out. OmniSaaSy connects to six platforms, each with its own guide:
Facebook — Page comments, Messenger direct messages, and media attachments.
Instagram — Post comments and direct messages for Business accounts.
X (Twitter) — Mentions, replies, quote tweets, and direct messages.
Google Play — App review monitoring with developer reply support.
Trustpilot — Service and product reviews with automated review invitations.
Each platform can be independently configured; toggle which message types are relayed, adjust media processing delays, and enable AI-generated reply suggestions on a per-channel basis.
Plans, Slots & Add-ons
OmniSaaSy uses a slot-based billing model:
Plans set your pricing tier and per-channel message quota.
Add-ons are purchased per platform type — each add-on gives you a slot to connect one account on that platform (e.g. one Facebook Page, one X account).
Need to connect multiple accounts on the same platform? Simply add more slots.
A 60-day free trial is available for new workspaces, with at least one channel add-on required to get started.
Message usage is tracked per channel, and your team is notified as you approach your quota thresholds.
Teams & Collaboration
OmniSaaSy supports multi-user workspaces with role-based access:
Owner — full control over the workspace, billing, and integrations.
Manager — administrative access to integrations and settings.
Member — day-to-day access to conversations and responses.
Invite team members by email and manage access on a per-workspace basis.
Getting Started
Create your workspace and sign in.
Connect your ticket platform; authenticate your Intercom account via OAuth.
Choose a plan and select the channel add-ons you need.
Connect your support platforms; authenticate each channel and configure its relay settings.
Start responding; messages begin flowing into your Intercom inbox immediately.