Terms and Conditions for SaaSy Content Guardian

Please read these Terms and Conditions ("Terms," "T&C") carefully before using the SaaSy Content Guardian platform (the "Service") operated by The SaaSy People Ltd ("us," "we," or "our").

Your access to and use of the Service is conditional upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who wish to access or use the Service.

By accessing or using the Service, you agree to be bound by these Terms. Should you disagree with any part of the terms, then you do not have permission to access the Service.

1. THE SERVICE

1.1. Service Description

SaaSy Content Guardian is an AI-powered online platform that provides:

Content analysis and quality assessment
SEO and accessibility compliance checking
Content optimisation recommendations
PDF and CSV content processing
Website crawling and page analysis
Automated and scheduled reporting
Team collaboration features
Credit-based usage system

1.2. Service Availability

The Service is provided on a subscription basis with different tiers (Basic, Pro, Team). We strive to maintain 99.9% uptime but do not guarantee uninterrupted access.

1.3. Changes to the Service

We reserve the right to modify, suspend, or discontinue the Service or any part of it at any time with or without notice. We will not be liable to you or any third party for any modification, suspension, or discontinuance of the Service.

1.4. Third-Party Services

The Service integrates with third-party services including:

Google Gemini AI for content analysis
Firecrawl for website crawling
Stripe for payment processing
Resend for email communications

Your use of these integrated services is subject to their respective terms and conditions.

2. USER ACCOUNTS AND CREDENTIALS

2.1. Account Registration

When you create an account with us, you warrant that the information you provide is accurate, complete, and current at all times. Inaccurate, incomplete, or obsolete information may result in the immediate termination of your account on the Service.

2.2. Account Security

You are responsible for maintaining the confidentiality of your account credentials, including but not limited to restricting access to your computer and/or account. You agree to accept responsibility for any and all activities or actions that occur under your account and/or password, whether your password is for our Service or a third-party service.

2.3. Security Breach Notification

You must notify us immediately at [email protected] upon becoming aware of any breach of security or unauthorised use of your account.

2.4. Account Authentication

We use Supabase Authentication for secure account access. You may authenticate via:

Email and password
Email magic links
Google OAuth (where available)

3. USER CONTENT AND DATA

3.1. Your Responsibility

You are solely responsible for any content, data, text, files, information, documents, PDFs, CSV files, website URLs, or other materials ("User Content") that you upload, submit, or display on or through the Service.

3.2. Ownership

You retain full ownership of all intellectual property rights in and to your User Content. We do not claim ownership of your content.

3.3. Licence to Use

By posting User Content to the Service, you grant us a worldwide, non-exclusive, royalty-free licence (with the right to sublicense) to use, reproduce, process, and display such User Content solely for the purpose of providing and improving the Service.

Important: Your content is never used to train AI models. We use Google Gemini API for analysis, but your content is not used by Google to train their models.

3.4. Representations and Warranties

You represent and warrant that:

You own the User Content or have the right to use it and grant us the rights as provided in these Terms
Posting your User Content does not violate the privacy rights, publicity rights, copyrights, contract rights, or any other rights of any person or entity
Your User Content does not contain malicious code, viruses, or harmful materials

4. PROHIBITED CONDUCT AND ACCEPTABLE USE POLICY

4.1. General Prohibitions

You agree not to use the Service for any unlawful or prohibited activities, including but not limited to:

4.2. Service Misuse

Using the Service in any manner that could damage, disable, overburden, or impair the Service
Attempting to circumvent credit limits or billing systems
Using automated scripts or bots to abuse the Service (except legitimate website crawling via the platform)
Reselling or redistributing the Service without authorization

4.3. Security Violations

Attempting to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service
Probing, scanning, or testing the vulnerability of the Service
Breaching or circumventing authentication or security measures
Uploading or transmitting viruses, worms, Trojan horses, or any other malicious code

4.4. Harmful Content

Uploading content that is illegal, harmful, threatening, abusive, harassing, defamatory, obscene, or otherwise objectionable
Content that infringes on intellectual property rights
Content that promotes violence, discrimination, or harm to minors
Spam, phishing attempts, or fraudulent content

4.5. API Abuse

Reverse engineering the Service
Extracting data beyond your subscription limits
Creating fake accounts or teams to circumvent usage limits

4.6. Team Feature Abuse

Inviting users to teams without authorization
Misrepresenting your authority within a team
Sharing team access inappropriately

5. CREDIT SYSTEM, SUBSCRIPTIONS & BILLING

5.1. Credit-Based Pricing

The Service operates on a credit-based system. Credits are consumed when you:

Analyse content (articles, PDFs, website pages)
Generate reports
Crawl websites
Use AI-powered features

The number of credits consumed varies based on:

Content length and complexity
Number of analysis prompts selected
AI model usage

5.2. Credit Allocation by Subscription Tier

Tier	Monthly Cost (GBP)	Monthly Credits	Additional Features
Basic	Free	50 credits	Single user, basic analysis
Pro	£29/month	500 credits	Priority support, advanced features, scheduled reports
Team	£99/month	2,000 credits	Multi-user teams, team credit pool, admin controls

5.3. Credit Top-Ups

Users on any tier can purchase additional credits:

Top-up credits never expire
Purchased separately from subscription
Deducted before monthly allocation credits
Non-refundable once purchased

5.4. Credit Deduction Preference (Team accounts only)

Team members can choose whether to deduct credits from:

Personal credit balance
Team credit pool

This preference can be changed at any time via account settings.

5.5. Payment Processing

All payments are processed securely via Stripe. We do not store credit card details on our servers. By providing payment information, you authorise us to charge your payment method for the selected subscription or credit purchase.

5.6. Subscription Billing

Subscriptions are billed monthly in advance
Billing cycle begins on the date of subscription purchase
Automatic renewal unless cancelled
Monthly credit allocations reset on the billing cycle date
Unused monthly credits do not roll over to the next month

5.7. Failed Payments

If a subscription payment fails:

We will attempt to retry the payment up to 3 times over 7 days
You will receive email notifications of failed payment attempts
If payment fails after all retries, your subscription will be downgraded to the Basic (free) tier
You will retain access to any purchased top-up credits

5.8. Refund Policy

Subscriptions and credit purchases are strictly non-refundable except in the following circumstances:

Service was unavailable for more than 48 consecutive hours due to our fault
You were charged in error (duplicate charges)

To request a refund under these circumstances, contact [email protected] within 14 days of the charge.

5.9. Subscription Changes and Downgrades

You may upgrade your subscription at any time (prorated billing applies)
Downgrades take effect at the end of the current billing cycle
When downgrading, unused monthly credits from the higher tier are forfeited
Purchased top-up credits are retained regardless of tier changes

5.10. Cancellation

You may cancel your subscription at any time via your account settings. Upon cancellation:

You retain access until the end of the current billing period
No refund is provided for unused time
Your account downgrades to the Basic (free) tier
Purchased top-up credits remain available

5.11. Price Changes

We reserve the right to modify subscription prices with 30 days' written notice. Price changes will take effect at the start of your next billing cycle. Continuing to use the Service after a price change constitutes acceptance of the new price.

5.12. Taxation and Invoicing

All prices are exclusive of VAT (Value Added Tax) where applicable
VAT will be added to invoices for UK customers
Invoices are available via your account dashboard or Stripe customer portal

6. TERMINATION

6.1. Termination by Us

We may terminate or suspend your account and bar access to the Service immediately, without prior notice or liability, under our sole discretion, for any reason whatsoever including but not limited to:

Breach of these Terms
Fraudulent activity or payment disputes
Abuse of the Service or harmful conduct
Legal or regulatory requirements

6.2. Termination by You

You may terminate your account at any time via your account settings or by contacting [email protected].

6.3. Effect of Termination

Upon termination:

Your right to use the Service will immediately cease
Your data will be deleted within 24 hours (see Section 17 for data retention details)
Some data may be retained for legal compliance purposes for up to 7 years
Unused credits (both monthly and purchased) are forfeited
No refunds will be provided for partial months or unused credits

7. DISCLAIMER OF WARRANTIES

The Service is provided on an "AS IS" and "AS AVAILABLE" basis. We make no representations or warranties of any kind, express or implied, as to the operation of the Service, or the information, content, or materials included therein.

To the full extent permissible by applicable law, The SaaSy People Ltd disclaims all warranties, express or implied, including but not limited to:

Implied warranties of satisfactory quality and fitness for a particular purpose
Warranties of non-infringement
Warranties regarding accuracy, reliability, or completeness of AI-generated analysis
Warranties of uninterrupted or error-free service

8. LIMITATION OF LIABILITY AND ASSUMPTION OF RISK

8.1. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall The SaaSy People Ltd, nor its directors, employees, partners, agents, suppliers, or affiliates, be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses, resulting from:

Your access to or use of or inability to access or use the Service
Any conduct or content of any third party on the Service
Any content obtained from the Service
Unauthorized access, use, or alteration of your transmissions or content
Data loss, security breaches, system failures, or any other negative events

8.2. Maximum Liability

Our total liability to you for all claims arising out of or relating to these Terms or the Service shall not exceed the amount you paid to us in the 12 months preceding the claim, or £100, whichever is greater.

8.3. Data Security

While we implement industry-standard security measures including:

Encryption in transit (TLS/HTTPS)
Encryption at rest
Row Level Security (RLS) on database tables
Secure authentication via Supabase Auth
Regular security audits and logging

We explicitly take no responsibility for any data loss, unauthorized access, or security breaches beyond our reasonable control. You acknowledge and agree that your use of the Service is at your sole risk.

8.4. User Responsibility

You are responsible for:

Maintaining backups of your User Content
Implementing your own security measures
Promptly reporting security issues to us

8.5. Service Reliability

We do not guarantee that:

The Service will be available at all times or without interruption
Defects will be corrected
The Service is free from viruses or harmful components
Results obtained from the Service will be accurate or reliable

8.6. Third-Party Services

We are not responsible for the availability, accuracy, or functionality of third-party services integrated with our platform (Google Gemini, Firecrawl, Stripe, Resend).

8.7. Statutory Rights

Nothing in these Terms shall exclude or limit liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

9. GOVERNING LAW AND JURISDICTION

9.1. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions.

9.2. Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

9.3. Language

These Terms are drafted in English (British English). In the event of any translation, the English version shall prevail.

10. CHANGES TO TERMS

10.1. Right to Modify

We reserve the right, at our sole discretion, to modify or replace these Terms at any time.

10.2. Notice of Changes

If we make material changes to these Terms, we will:

Update the "Last Updated" date at the top of this document
Notify you via email at least 30 days before changes take effect
Display a prominent notice within the Service

10.3. Acceptance of Changes

By continuing to access or use our Service after any revisions become effective, you agree to be bound by the revised Terms. If you do not agree to the new terms, you must stop using the Service and may terminate your account as per Section 6.

10.4. Version History

Previous versions of these Terms are available upon request by emailing [email protected].

11. DATA PROTECTION & PRIVACY (GDPR COMPLIANCE)

11.1. Data Controller

The SaaSy People Ltd (Company Registration Number: 12341379) is the data controller responsible for your personal data.

11.2. Personal Data We Process

We collect and process the following categories of personal data:

Account Information:

Full name
Email address
Authentication credentials (hashed passwords, OAuth tokens)
Account creation date and last sign-in

Subscription and Billing Data:

Subscription tier
Payment method details (processed by Stripe, not stored by us)
Billing address
Transaction history
Credit balance and usage

Usage Data:

Content uploaded for analysis (articles, PDFs, CSV files, website URLs)
Analysis reports generated
Prompts selected for analysis
API usage logs
Feature usage statistics

Technical Data:

IP address
Browser type and version
Device information
Session data
Error logs

Team Data (if applicable):

Team membership and role
Team invitations sent/received
Team credit pool transactions

11.3. Legal Basis for Processing

We process your data under the following legal bases:

Contract Performance: To provide the Service you've subscribed to
Legitimate Interests: For service improvement, security, and fraud prevention
Legal Obligation: For tax compliance and regulatory requirements
Consent: Where explicitly obtained (e.g., marketing communications)

11.4. How We Use Your Data

Your personal data is used to:

Provide and maintain the Service
Process payments and manage subscriptions
Send transactional emails (account notifications, password resets, invoices)
Analyze content using AI models
Generate reports and insights
Prevent fraud and ensure security
Comply with legal obligations
Improve the Service (anonymized analytics only)

11.5. AI Processing and Your Content

Critical Assurance:

Your uploaded content (articles, PDFs, website pages) is never used to train AI models
We use Google Gemini API for analysis with zero-retention data processing agreements
Your content is processed temporarily for analysis and then stored securely in your account
Analysis results are stored in your account and accessible only to you (and your team, if applicable)
We never share your content with third parties for marketing or training purposes

11.6. Data Retention

We retain your data for the following periods:

Data Type	Retention Period	Reason
Account profile	Duration of account + 30 days	Service provision
User content	Duration of account + 30 days	Service provision
Analysis reports	Duration of account + 30 days	Service provision
Credit transaction logs	7 years	Legal/tax compliance (UK law)
Payment records	7 years	Legal/tax compliance
Security logs	2 years	Security and fraud prevention
Impersonation logs	7 years	Audit trail
Deleted account data	Immediate deletion (within 24 hours)	Data minimization

After the retention period, data is permanently deleted from our systems.

11.7. Data Security

We implement appropriate technical and organisational measures to protect your data:

Encryption: TLS 1.3 in transit, AES-256 at rest
Access Controls: Row Level Security (RLS) on all database tables
Authentication: Multi-factor authentication available
Logging: Comprehensive audit logs for admin actions
Regular Security Audits: Automated security scans and manual reviews
Secure Infrastructure: Hosted on Supabase (ISO 27001 certified)

11.8. Data Protection Rights

Under UK GDPR and Data Protection Act 2018, you have the following rights:

Right of Access: Request a copy of your personal data
Right to Rectification: Correct inaccurate or incomplete data
Right to Erasure: Request deletion of your data (subject to legal retention requirements)
Right to Restrict Processing: Limit how we use your data
Right to Data Portability: Receive your data in a machine-readable format (see Section 17)
Right to Object: Object to processing based on legitimate interests
Right to Withdraw Consent: Where processing is based on consent

To exercise these rights, contact our Data Protection Officer at [email protected].

11.9. International Data Transfers

Your data may be transferred to and processed in countries outside the UK/EEA, including:

United States (Supabase, Google Gemini API, Stripe)

We ensure adequate protection through:

Standard Contractual Clauses (SCCs)
Adequacy decisions where applicable
Binding Corporate Rules

11.10. Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will:

Notify the ICO (Information Commissioner's Office) within 72 hours
Notify affected users without undue delay via email
Provide details of the breach and remedial actions taken

11.11. Children's Privacy

The Service is not intended for individuals under 18 years of age. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, contact us immediately at [email protected].

11.12. Cookies and Tracking

We use essential cookies for:

Authentication and session management (Supabase Auth)
Security and fraud prevention
Service functionality

We do not use:

Marketing or advertising cookies (without explicit consent)
Third-party tracking pixels
Cross-site tracking

For detailed cookie information, see our Cookie Policy.

11.13. Data Protection Officer

For data protection inquiries, contact: Email: [email protected] ICO Registration Number: ZB066023

12. BETA PROGRAMME TERMS

12.1. Beta Access

The Service may include access to beta features or a beta programme. Beta access is:

Provided at our discretion
Subject to availability
May be revoked at any time

12.2. Beta Invitation Process

To participate in the beta programme:

You must apply with a valid business email address (personal emails like Gmail, Outlook not accepted)
Provide a minimum 50-character explanation of your intended use case
Wait for manual approval by our team
Accept the invitation within 7 days (invitation links expire after 7 days)
Complete your account setup after acceptance

12.3. Beta User Obligations

As a beta user, you agree to:

Provide constructive feedback on features and bugs
Report issues promptly to [email protected]
Use the Service responsibly and ethically
Not publicly disclose beta features without our permission
Participate in surveys or user research (optional)

12.4. Beta Feature Disclaimers

Beta features:

May be unstable, incomplete, or contain bugs
May be modified or removed without notice
Are provided "as is" without warranties
May have limited documentation or support
May not be covered by our standard SLA (Service Level Agreement)

12.5. Graduation from Beta

Upon full launch:

Beta users will be transitioned to a standard subscription tier
We will provide at least 30 days' notice before billing begins
Beta users may receive preferential pricing (at our discretion)
All data and content from the beta period will be retained

12.6. Early Termination of Beta

We reserve the right to:

End the beta programme at any time
Remove specific users from the beta programme for violations of these Terms
Limit the number of beta participants

13. TEAM & MULTI-USER FEATURES

13.1. Team Accounts

Team features are available on the Pro and Team subscription tiers. Teams allow multiple users to collaborate under a shared account with:

Shared team credit pool
Centralized content management
Role-based access control (Admin, Standard, View-Only)

13.2. Team Creation

Any user on an eligible tier can create a team
The user who creates a team becomes the initial Team Admin
Teams must have a unique name within the system
Teams can have unlimited members (subject to credit availability)

13.3. Team Admin Responsibilities

Team Admins have the authority to:

Invite new members to the team via email
Assign or change member roles (Admin, Standard, View-Only)
Remove members from the team
Manage the team credit pool (fund, view usage)
Delete the team (permanently removes all team data)
View all content created by team members

13.4. Team Member Roles

Role	Permissions
Admin	Full access: manage members, credits, settings, all content
Standard	Create content, run analyses, view own content and shared team content
View-Only	Read access only, cannot create or modify content

13.5. Team Member Access

Team members can view content created by other team members (unless marked private, if that feature is available)
Team members can see aggregate team credit usage but not individual member spending (unless Admin)
Team members cannot access other teams' data
Team members can leave a team at any time

13.6. Team Credit Pool

Teams have a shared credit pool separate from individual user credits
Team Admins can fund the team credit pool via credit purchases
Team members can choose to deduct credits from the team pool or their personal balance
Team credit usage is logged and visible to Team Admins
Unused team credits do not roll over monthly (monthly allocation only)
Purchased team credits never expire

13.7. Team Switching

Users can be members of multiple teams simultaneously
Users can switch between teams via the Team Switcher interface
Switching teams changes the context for:
- Content visibility
- Credit deduction source
- Billing context

All team switches are logged in team_switches table for audit purposes.

13.8. Data Ownership in Teams

User Content: Remains owned by the individual user who created it, even if created within a team context
Team Access: Team Admins and members have access to team content per their role
Content Portability: If a user leaves a team, their personal content remains accessible to them

13.9. Team Dissolution

If a Team Admin deletes a team:

All team members are notified via email
Team-specific data (credit pool, team settings) is deleted immediately
User-created content is retained and remains accessible to individual users
Team invitations are cancelled
Unused team credits are forfeited (no refunds)

13.10. Team Invitation Security

Team invitations are sent via secure, time-limited tokens (7-day expiry)
Invitations can only be accepted by the email address they were sent to
Invitations can be cancelled by Team Admins before acceptance
Each invitation is logged in team_invites table with recipient email, role, and expiry

14. INTELLECTUAL PROPERTY RIGHTS

14.1. Service Ownership

The Service, including all content, features, functionality, software code, designs, graphics, user interface, and documentation (excluding User Content), is owned by The SaaSy People Ltd and is protected by United Kingdom and international copyright, trademark, patent, trade secret, and other intellectual property laws.

14.2. User Content Ownership

You retain all intellectual property rights in and to your User Content. We do not claim any ownership rights over your content.

14.3. Licence to Us

By uploading User Content to the Service, you grant us a limited, worldwide, non-exclusive, royalty-free licence to:

Use: Process your content through our AI analysis systems
Reproduce: Store your content on our secure servers
Display: Show your content back to you and your authorized team members
Process: Generate analysis reports and insights from your content

Scope of Licence:

This licence is strictly limited to providing the Service to you
We will never use your content to train AI models (ours or third-party)
We will never share your content with other users (except your team members)
We will never use your content for marketing purposes without explicit consent
This licence terminates when you delete your content or close your account

14.4. Analysis Reports

Analysis reports generated by the Service are jointly owned:

You own the insights and recommendations specific to your content
We own the underlying analysis framework, prompts, and methodology
You may use the reports for your business purposes
You may not resell or redistribute the reports to third parties as a standalone product

14.5. Licence to You (Use of Service)

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to:

Access and use the Service for your internal business purposes
Generate reports and analysis for your content
Download and export your data

14.6. Restrictions

You may not:

Copy, modify, or create derivative works of the Service
Reverse engineer, decompile, or disassemble the Service
Remove or alter any proprietary notices on the Service
Use the Service to develop a competing product
Frame or mirror any part of the Service without our written permission
Use any automated system to access the Service in a manner that exceeds reasonable request volume

14.7. Trademarks

"SaaSy Content Guardian," "The SaaSy People," and associated logos are trademarks of The SaaSy People Ltd. You may not use these trademarks without our prior written permission.

14.8. Feedback

If you provide us with feedback, suggestions, or ideas about the Service ("Feedback"):

You grant us an unlimited, irrevocable, perpetual, royalty-free licence to use that Feedback
We have no obligation to compensate you for Feedback
We may use Feedback to improve the Service without attribution

14.9. Third-Party Content

The Service may include content, integrations, or links provided by third parties. We do not own or control third-party content and are not responsible for its accuracy or legality.

14.10. DMCA and Copyright Infringement

If you believe your copyrighted work has been infringed on the Service, contact us at: Email: [email protected]

Include:

Description of the copyrighted work
Location of the infringing material
Your contact information
Statement of good faith belief
Statement under penalty of perjury that you are authorized to act

15. AI-SPECIFIC DISCLOSURES & DISCLAIMERS

15.1. AI-Generated Content

The Service uses Google Gemini AI models to analyze content and generate reports. AI-generated analysis:

Is probabilistic and may contain inaccuracies
Should be reviewed by a human expert before relying on it
May vary in quality depending on input content
Is not guaranteed to be error-free or complete

15.2. Not Professional Advice

AI-generated reports and recommendations:

Are not legal, financial, medical, or professional advice
Should not be used as a substitute for professional consultation
Do not create any professional relationship or duty of care
Are provided for informational purposes only

15.3. Human Review Recommended

We strongly recommend:

Reviewing all AI-generated analysis with human judgment
Verifying critical facts and recommendations independently
Consulting subject matter experts for important decisions
Not relying solely on AI output for business-critical decisions

15.4. AI Training and Your Data

We explicitly confirm:

Your content is never used to train AI models (ours or Google's)
Google Gemini API operates under a zero-retention data processing agreement
Your content is processed temporarily for analysis and then deleted from Google's systems
Only the analysis results are stored in your account

15.5. AI Model Changes

We may:

Update or change the AI models we use without notice
Modify analysis prompts and frameworks to improve quality
Add or remove AI-powered features

AI model changes may result in:

Variations in analysis results over time
Different credit consumption rates
Changes to report formats or insights

15.6. AI Limitations

AI analysis may be less effective for:

Highly specialized or technical content
Non-English languages (English-language content performs best)
Images or multimedia content (currently text-focused)
Context requiring deep domain expertise

15.7. Known AI Limitations

Hallucinations: AI may occasionally generate plausible-sounding but incorrect information
Bias: AI models may reflect biases present in training data
Inconsistency: Similar inputs may produce slightly different outputs
Context Window: Very long documents may be truncated or summarized

16. ADMIN ACCESS & IMPERSONATION (SUPPORT PURPOSES)

16.1. Admin Impersonation

In limited circumstances, authorized administrators with "super_admin" role may impersonate user accounts for:

Support Purposes: Troubleshooting technical issues reported by users
Security Investigations: Investigating suspected fraud, abuse, or security threats
Legal Compliance: Responding to lawful requests or investigations

16.2. When Impersonation Occurs

Impersonation will only occur:

With your explicit request for support assistance, OR
Without notice if we have reasonable suspicion of fraudulent activity, security breach, or Terms violation

16.3. Impersonation Logging

All impersonation sessions are logged in the impersonation_logs table with:

Admin user ID who initiated impersonation
Target user ID being impersonated
Timestamp of impersonation start and end
Reason for impersonation
IP address of admin

These logs are retained for 7 years for audit and compliance purposes.

16.4. What Admins Can See

During impersonation, admins can:

View your account settings and profile
See your content library and analysis reports
View your credit balance and transaction history
Access your team memberships
Replicate issues you're experiencing

16.5. What Admins Cannot Do

Admins in impersonation mode:

Cannot change your password
Cannot modify your billing or payment methods
Cannot delete your content (unless explicitly requested for support)
Cannot share your data with third parties
Cannot use your credits for their own purposes

16.6. Security and Fraud Investigations

If we suspect fraudulent activity, we may:

Impersonate your account without prior notice
Review your content and activity logs
Suspend or terminate your account
Report to law enforcement if necessary

You will be notified of any investigation once it is concluded (unless legally prohibited).

16.7. User Rights

You have the right to:

Request details of any impersonation sessions on your account
Object to impersonation (except where legally required)
Receive a copy of impersonation logs upon request

To exercise these rights, contact [email protected].

17. DATA EXPORT & ACCOUNT CLOSURE

17.1. Data Portability

You have the right to export your data at any time via your account dashboard. Exported data includes:

Account Profile: Name, email, subscription details
User Content: All uploaded articles, PDFs, CSV files (in original format)
Analysis Reports: All generated reports in JSON and/or PDF format
Credit History: Transaction logs in CSV format
Team Data (if applicable): Team memberships, roles, invitations

Data is provided in machine-readable formats (JSON, CSV, PDF) packaged as a ZIP file.

17.2. Account Deletion

To close your account permanently:

Go to Account Settings → Delete Account
Confirm your intention to delete (irreversible action)
All data will be deleted within 24 hours (except as noted below)
You will receive a confirmation email once deletion is complete

17.3. Data Deletion Upon Account Closure

When you delete your account:

Immediate Deletion (within 24 hours):
- User profile
- User content (articles, PDFs, website pages)
- Analysis reports
- API usage logs
- Team memberships (you will be removed from all teams)
Retained for Legal Compliance (7 years):
- Credit transaction logs (for tax/accounting purposes)
- Payment records (for financial auditing)
- Impersonation logs (for security audit trail)
- Security audit logs (for compliance)
Anonymized Data:
- Aggregated usage statistics (non-personally identifiable)

17.4. Team Content

If you are a member of a team:

Your personal content remains accessible to team admins after you leave
To remove your content from team visibility, delete it before leaving the team
Team admins cannot access your content after you delete your account (it is permanently deleted)

17.5. Automatic Data Deletion (Inactive Accounts)

Accounts inactive for 24 consecutive months (no logins, no API usage) may be automatically deleted:

We will send 3 email reminders at 30 days, 14 days, and 7 days before deletion
If you do not log in or respond, your account will be deleted as per Section 17.3
This policy does not apply to paid subscribers (your account remains active as long as subscription is current)

17.6. Data Retention After Termination

If we terminate your account (see Section 6), the same data deletion timelines apply.

17.7. Third-Party Data

Data stored with third-party services (Stripe payment records, Google Gemini processing logs) is subject to their retention policies:

Stripe: Retains payment records per their compliance requirements
Google Gemini: Zero-retention (your content is not stored after processing)

18. CONTACT INFORMATION

18.1. Customer Support

For general inquiries, technical support, or billing questions:

Email: [email protected]
Response Time: Within 48 hours (business days)
Priority Support: Pro and Team subscribers receive priority response

18.2. Data Protection Officer

For data protection, privacy, or GDPR inquiries:

Email: [email protected]
Subject Line: "Data Protection Inquiry"

18.3. Legal and Compliance

For legal notices, DMCA takedowns, or compliance matters:

Email: [email protected]
Subject Line: "Legal Notice"

18.4. Company Information

Trading Name: SaaSy Content Guardian

Legal Entity: The SaaSy People Ltd

Company Registration Number: 12341379 (Registered in England and Wales)

Registered Office: [Insert Registered Office Address]

VAT Registration Number: 360 1161 44

ICO Registration Number: ZB066023 (Information Commissioner's Office)

19. DISPUTE RESOLUTION

19.1. Informal Resolution

Before initiating formal legal proceedings, we encourage you to contact us at [email protected] to resolve any disputes informally. We commit to responding within 14 business days and working in good faith to reach a resolution.

19.2. Mediation (Optional)

If informal resolution fails, both parties may agree to mediation through a mutually acceptable mediator before pursuing litigation. Mediation costs will be shared equally.

19.3. Jurisdiction

Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19.4. Limitation Period

You must bring any claims arising from these Terms or the Service within 12 months of the event giving rise to the claim. After this period, such claims are permanently barred.

19.5. Class Action Waiver

You agree to resolve disputes with us on an individual basis only. You waive the right to participate in class actions, class arbitrations, or representative proceedings.

19.6. Exceptions

Nothing in this section prevents either party from:

Seeking injunctive or equitable relief in court
Protecting intellectual property rights
Reporting to regulatory authorities (ICO, Trading Standards, etc.)

20. GENERAL PROVISIONS

20.1. Entire Agreement

These Terms, together with our Privacy Policy and Cookie Policy, constitute the entire agreement between you and The SaaSy People Ltd regarding the Service and supersede all prior agreements, understandings, or representations.

20.2. Severability

If any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

20.3. No Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. Any waiver must be in writing and signed by an authorized representative of The SaaSy People Ltd.

20.4. Assignment

You may not assign or transfer these Terms or your account to any third party without our prior written consent. We may assign or transfer these Terms or any rights hereunder without restriction, including to any successor or acquiring entity.

20.5. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to: